How can we help?
Answers for neighbors buying local food, and for the farms and stands selling it.
Buying
What is the Porch Fee?+
When you pay by card or Apple Pay through Field & Porch, a small Porch Fee (6% + 30¢) is added at checkout. It's what keeps Field & Porch a fun, safe place to buy local: it covers card processing, the servers, support, and checking that stands are real. The stand still gets 100% of their prices, and if a stand can't fill your paid order or doesn't show, you get everything back, fee included. Paying cash at pickup or in an honor box never has a fee.
Why is there sales tax on some things?+
Ohio taxes some things sold on Field & Porch, like crafts, flowers, soap, firewood and soft drinks. Food to take home isn't taxed. When something you order is taxable, you'll see the sales tax at the stand's county rate before you pay.
How does ordering work?+
Find a stand on the map, add what you want to your basket, pick a pickup or delivery time, and choose to pay by card now or cash when you get it. The stand confirms your order and lets you know when it's ready.
What's the difference between pickup and delivery?+
Pickup means you go to the farm, stand or porch during the window you chose. Delivery is available when a stand runs its own delivery route. You pick a route day and where to leave your order, like a cooler on the porch.
Can I pay with cash?+
Yes, at stands that accept it. Pay the seller when you pick up or when your order is delivered. New customers can have up to 2 open cash orders at a time, so please only order what you'll pick up.
How do card payments and refunds work?+
Card payments go straight to the stand through Stripe. Your card is only held for the first 10 minutes, then charged. If the stand cancels, doesn't show, can't fill your order, or something's wrong with it (tap Report a problem), you get a full refund, Porch Fee included. Otherwise refunds are up to the stand. Refunds usually show up in 5 to 10 business days.
How do I cancel or change an order?+
For 10 minutes after you order, you can change items, quantities and the time, or cancel, right from the order page. Nothing is charged until then. After that the order is final. Cash orders can still be cancelled until the stand marks them ready, up to 3 times in 90 days. For card orders, message the stand; refunds are up to them unless something went wrong.
What's a standing order?+
A repeat order, like a dozen eggs every Friday. At checkout, choose Every week or Every 2 weeks. Pay cash each time, or pay by card: the stand saves your card and charges it about 2 days before each order. You can skip a week, pause, change your card or cancel from My orders any time.
How do ratings work?+
After an order, you tap stars and a few tags like Fresh or On time. There's nothing to write. The stand rates you too. Nobody sees a rating until both sides have rated, or 7 days pass, so ratings stay honest.
What's my reliability score?+
It's how often you pick up and pay for what you order. Some stands only take cash orders from customers above a certain score. Showing up keeps it high.
How do promo codes work?+
Some stands offer codes, often shown right on their page. Enter it at checkout and the discount appears in your order summary before you pay.
Something went wrong with my order. What do I do?+
Send the stand a quick message from the order page first. If that doesn't fix it, tap Report a problem at the bottom of the order. Our team reads every report.
Is raw milk sold here?+
No. Raw milk and other unpasteurized dairy aren't allowed on Field & Porch under any name, including herd shares and "pet milk". If you see a listing that looks like raw milk, tap Report a problem and we'll take it down.
Selling
What does it cost to sell?+
Nothing. No listing fees, monthly fees or sales commission, and promo codes are included. You don't even pay card processing: when a buyer pays by card, they add a small Porch Fee that covers it, so you receive 100% of your prices.
How do I get paid by card?+
Go to Payments and tap Connect with Stripe. You'll set up your own free Stripe account (about 5 minutes). Card sales go into it and pay out to your bank, usually in 2 business days. Refunds and disputes are handled in your Stripe account.
I just have an honor stand. Is this for me?+
Absolutely. Choose Honor stand when you sign up. Tap Plenty, Running low or Sold out from your phone so neighbors know before they drive over, and print a QR sign so customers can pay by card when they don't have cash.
How do pickup times and delivery routes work?+
Under Pickup & delivery, add the windows when customers can pick up, and how far ahead they need to order. To deliver, turn on routes, pick your days, how far you'll drive, your fee and a minimum order.
Do I need insurance to deliver?+
Deliveries are your own business: Field & Porch is only the marketplace and provides no insurance coverage. Before you turn on delivery you'll agree that your deliveries, your vehicle and your insurance are your responsibility. Talk to your insurance agent about coverage for business use of your vehicle. If you need a quote, our local agency partner, Carnes Insurance Agency, can help: carnesinsurance.com, 740-635-0873, support@carnes.insure.
What happens when a customer doesn't show up?+
Mark the order No-show. It lowers their reliability score, and you can require card payment from customers below a score you choose on your Payments page.
A buyer disputed a card charge. What do I do?+
Stripe emails you, and the dispute shows in your Stripe dashboard under Payments → Disputes with a deadline. Respond there with the order details from Field & Porch (the order page, messages, and when you marked it ready and completed) and a link to our Terms. If the buyer is right, refunding is usually cheaper than losing the dispute. Email us and we'll help.
How do I get more people to see my stand?+
Go to Promote in your dashboard. You can feature your whole stand at the top of nearby searches, or feature one product so it shows first and in Featured near you. Featuring your stand is $5 for a week or $15 for 30 days; featuring a product is $3 for a week or $9 for 30 days. It's one payment, with no contract and no auto-renew, and it's labeled Sponsored.
What's the heads-up notice on some stands?+
If a stand cancels 3 or more orders, or misses an order we confirm after a report, in the last 60 days, its page shows how many. It goes away on its own once those orders are more than 60 days old. Keep your pickup times and stock up to date to avoid it.
How do promo codes work for sellers?+
Create codes under Promo codes: percent off, dollars off or free delivery, with minimums, limits and end dates. The discount comes out of your sale.
What about taxes?+
The Tax Center shows every sale for the year with fees broken out, and gives you a printable report and a spreadsheet for your tax preparer. Card sales may also get a 1099-K from Stripe. Cash sales count as income too.
Do I have to deal with sales tax?+
Mostly no. Food to take home isn't taxed in Ohio, so most stands never see it. For things that are taxed, like crafts, flowers, soap, firewood or soft drinks, we add the right county rate at checkout automatically. On card sales Field & Porch sends the tax to Ohio for you. On cash sales the tax is part of the cash you collect, and your Tax Center shows exactly how much to report. You can change whether a product is taxed when you edit it.
What food can I sell?+
Whatever your state and county allow you to sell. In Ohio, many home-baked goods and jams fall under cottage food rules. Eggs, meat, poultry and dairy have their own rules. See our food rules page, and check with the Ohio Department of Agriculture if you're not sure.
How do invites work?+
Under Invite farms you will find your own link. Share it with farms, stands and home kitchens you would like to see on the local map.
There's a page for my farm that I didn't make. What is it?+
We list some farms and stands from public information so neighbors can find local food. Tap "Claim this listing" to turn it into your own stand (free), or "Remove this listing" at the bottom of the page and it comes down right away.
Can I take a break?+
Yes. Hide products you're out of, tap Sold out, or turn off pickup and delivery. Your page stays up so followers know you'll be back.
Still stuck?
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